SavvyMx Ticket System

You must login with your user name and password to access the SavvyMx Ticket System.

Select the desired database operation from the menu at left.

• Contact: A person or company, including address, phone, fax, and email information. A contact can have one or more of the following roles: prospect, client, account manager, service center, technician, and other.
• Aircraft: Includes year, make, model, serial number, registration (N-number), client (owner), primary and backup account managers, annual due date, contract start and expiration dates, insurance status, maintenance record status, etc.
• Document: An electronic document (i.e., file) of any kind that pertains to a particular Aircraft. Documents include maintenance records, logbook entries, discrepancy lists, cost estimates, work orders, invoices, engine monitor data, etc. Click on the "Documents" button to search for Documents and download them. To upload a new Document, attach it to a Ticket Post (see below).
• Ticket: Textual communications pertaining to a particular Aircraft between the client (owner), account manager, service center, and/or technician. A new ticket may be created by any of these parties. Once created, a ticket may have any number of Posts appended to it while the Ticket remains open. A Post consists of a user-entered text, and may also include one or more optional attached Documents (files).